JOB DESCRIPTION:           WATERFRONT MANAGER

 

Accountable to:

¨     Hotel Manager

 Staff responsible for:

¨     Waterfront Staff

 Responsible for:

¨     Management and motivation of Waterfront Staff and Guests.

¨     Organisation of staff rotas and programs.

¨     Organisation of Waterfront Staff throughout all aspects of their work.

¨     Planning and organising pre-season and ongoing training programmes as part of the Markwarner Performance Pathway.

¨     Carrying out Health and safety audits and the updating of systems, SOP’s and the training of staff in all aspects of Health and Safety on the waterfront, with the Help of Head Office support

¨     Liaising with the Waterfront Specialist on the operational side of the Waterfront.

¨     Liaising with the Waterfront Recruiter on the Staff matters side of the Waterfront.

 Duties on the Waterfront:

¨     Ensuring that an instruction programme, which caters for all abilities of Guests whether adults or children, is adhered to by the Instructors.

¨     Initiating and co-ordinating systems for the entire Watersports operation.

¨     Establishing and implementing water safety precautions.

¨     Ensuring the safety of the guests and staff at the waterfront.

¨     Overseeing the care and maintenance of all Watersports equipment.

¨     Organisation of Race Day and evening Prize Giving.

¨     Ensuring that the level of customer service, appearance of the staff and atmosphere on the waterfront is friendly, safe and enjoyable for the guests.

 Other duties:

¨     Assisting the Activities Manager with the planning of bad weather programmes.

¨     Co-ordination of the transfer of guests to and from the airport.

¨     Assisting the Activities Manager with the organisation of Welcome Drinks.

¨     Assisting Guests with all their requirements, problems and difficulties.

¨     Assisting the Activities Manager with the organisation of evening entertainment’s and social activities both within and without the Hotel.

¨     Taking evening meals with the Guests.

¨     Conducting regular departmental meetings.

¨     Attending a weekly staff meeting.

¨     Duties outside your job description as deemed appropriate by your Manager.

¨     To be/hold a presence and be recognised as Waterfront Manager.

¨     Maintaining a professional image at all times.

 Your Hotel Manager is responsible for the overall running of the Hotel and you are directly responsible to him/her.  You are expected to co-operate with the Manager in all aspects of your work and to participate in creating a friendly, helpful Club atmosphere. 

Please note that this job description is purely intended to give you an idea of what your work involves and is not intended as a precise breakdown of your duties. As part of your role you will be expected to cover in other departments as and when necessary.